Question 1

How fast is delivery across Sri Lanka?

Accepted Answer

We send orders by courier once payment is confirmed and the item is in stock. Delivery time depends on your location and the courier; we give you an estimate when you order and share tracking details when the courier provides them.

Question 2

Do you offer Cash on Delivery (COD)?

Accepted Answer

Cash on Delivery (COD) is currently being upgraded and is marked as Coming Soon. At present, we accept payment by Direct Bank Transfer and confirm your order once the payment is received.

Question 3

Can I pick up my order from a physical store?

Accepted Answer

Rajapaksha Gaming operates as an online store with doorstep delivery. Orders are packed and sent to your home or office by courier. In-person pickups and walk-ins are not available; our registered address is for postal mail and correspondence.

Question 4

How are fragile items like PCs and monitors packed?

Accepted Answer

Glass-panel cases, monitors, and built PCs are wrapped, boxed with padding, and marked fragile. If anything arrives damaged, contact us straight away with photos of the item and the packaging so we can sort it out with the courier.

Question 5

How long does a custom gaming PC build take?

Accepted Answer

Build time depends on parts availability. Every build is assembled, cable-managed, updated, set up with drivers, and stress-tested before it leaves us. We give you an expected date when you confirm your order.

Question 6

Can I get a quotation for a bank loan or company approval?

Accepted Answer

Yes. You can put together your build on our "Build PC" page and generate a printable quotation with itemized parts and prices.

Question 7

Do you offer liquid cooling installation and maintenance?

Accepted Answer

We install All-In-One (AIO) liquid coolers as part of a build. If you are after a custom loop, ask us first and we will tell you honestly what we can do.

Question 8

Can I pre-order Grand Theft Auto VI (GTA 6)?

Accepted Answer

Not yet. Rajapaksha Gaming opens with the GTA VI release. Availability, pricing, and any pre-order details will be posted on our product pages once they are confirmed.

Question 9

Are your consoles brand new and sealed?

Accepted Answer

New consoles sold by Rajapaksha Gaming are factory sealed in their original box and come with the manufacturer's warranty.

Question 10

Do you sell original DualSense controllers and gaming accessories?

Accepted Answer

We sell genuine controllers and accessories, not copies. Check each product page for what is currently listed.

Question 11

What warranty periods apply to PC hardware?

Accepted Answer

New hardware comes with the manufacturer's warranty. The period varies by brand and model; where we have it, it is shown on the product page, and we will confirm it before you buy.

Question 12

How do I submit a hardware warranty claim?

Accepted Answer

Contact our support team at +94 71 407 3077 or info@rajapakshagaming.com with your invoice number and a description of the fault. We will check the item and handle the claim with the manufacturer for you.

Question 13

What payment methods do you accept?

Accepted Answer

We accept Direct Bank Transfer (BOC Bank Mawanella - Account 76337860 - M C T Rajapaksha) and online card payments. Credit card installment plans may be available depending on your card issuer. Cash on Delivery is coming soon.

Frequently Asked Questions

Ordering & Delivery

Custom PC Builds & Quotations

Gaming Consoles & GTA VI

Warranty & After-Sales Support

Payments & Installment Plans

Still Have Questions?

Frequently Asked Questions

Ordering & Delivery

QHow fast is delivery across Sri Lanka?

QDo you offer Cash on Delivery (COD)?

QCan I pick up my order from a physical store?

QHow are fragile items like PCs and monitors packed?

Custom PC Builds & Quotations

QHow long does a custom gaming PC build take?

QCan I get a quotation for a bank loan or company approval?

QDo you offer liquid cooling installation and maintenance?

Gaming Consoles & GTA VI

QCan I pre-order Grand Theft Auto VI (GTA 6)?

QAre your consoles brand new and sealed?

QDo you sell original DualSense controllers and gaming accessories?

Warranty & After-Sales Support

QWhat warranty periods apply to PC hardware?

QHow do I submit a hardware warranty claim?

Payments & Installment Plans

QWhat payment methods do you accept?

Still Have Questions?