Manufacturer Warranty
Warranty & Claims Policy
New products sold by Rajapaksha Gaming are genuine and come with the manufacturer's warranty. This page explains what that covers and how we help you make a claim.
Initiate Claim
Contact our service desk via WhatsApp at +94 71 407 3077 or email [email protected] with your invoice number and fault description.
Diagnostic Testing
Bring or courier the item to us. We test it to confirm the fault and let you know what we find before it goes to the manufacturer.
Replacement or Repair
If the manufacturer accepts the claim, they repair or replace the item and we return it to you. We'll keep you updated while it is with them.
Coverage
What the Warranty Covers
| Hardware Category | Typical Coverage |
|---|---|
| Processors | Manufacturing defects |
| Motherboards | Manufacturing defects; repair or replacement at the manufacturer's discretion |
| Graphics Cards | Manufacturing defects; repair or replacement through the manufacturer |
| Desktop RAM | Replacement once the fault is confirmed |
| SSDs | Replacement, subject to the manufacturer's write-endurance (TBW) limits |
| Power Supply Units | Manufacturing defects |
| Gaming Laptops | Manufacturer hardware warranty |
| Gaming Consoles | Manufacturer hardware warranty |
| Gaming Monitors | Panel and internal electronics, per the manufacturer's terms |
| Gaming Peripherals | Sensor, switch, and cable defects |
Warranty periods vary by brand and model. Where we have it, the period is shown on the product page; ask us before you buy if it isn't.
Conditions That Void Warranty
- Physical damage: Broken pins, PCB cracks, bent CPU socket pins, dropped items, or shattered tempered glass.
- Liquid spills or corrosion from non-approved coolants or humid storage environments.
- Electrical surge / lightning damage where no surge protector or UPS was utilized.
- Removal or tampering with original manufacturer serial number stickers or warranty void seals.
Need to File a Warranty Claim?
Send us your invoice number and a short description of the fault, and we'll take it from there.